Return Policy

VII Photo Store Physical Merchandise Return Policy

Order Cancellations

Orders that you submit online are processed immediately and may not be canceled, and you may need to wait until you receive the merchandise in order to return it.

Returns

Once an item of merchandise is delivered to you, you can return that item within 10 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: discounted or sale items, workshops, seminars or prints.  These items are not eligible for return, refund or exchange.

Shipping

To initiate a return, please email us at info@viiphoto.com.  We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at PO Box 621, Manville, NJ, 08835.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

VII Photo Store Workshop Policy

Workshop Terms & Conditions

To reserve a space on a workshop, a deposit of 25% of the full workshop fee is required. Final and full payment of the balance is due no later than 120 days prior to departure. A participant’s reservation will be canceled if full payment has not been received by 120 days prior to departure. VII does not offer full or partial refunds once payment has been made unless the workshop is canceled by VII. Please see the Cancellation Policy below for further information.

If, under exceptional circumstances, such as health or accident, the instructors are made unavailable they will be replaced with another VII photographer.

The workshop fee does not include travel, lodging or meals. Only transportation to/from field trips is included in the price.

All health, travel and other potential liabilities are the responsibility of the student and should be covered adequately by their own insurance. We strongly recommend you consult with your own physician about health issues and take out travel insurance for your belongings. Please check about visa requirements which may vary depending on your nationality.

Workshop Cancellation Policy

VII reserves the right to cancel or reschedule a workshop for any reason, including canceling a workshop that does not meet minimum registration requirements. Notification of cancellation due to insufficient enrollment will be made at least three weeks prior to the start date of the workshop.

A full refund will be to the participant if VII cancels the workshop, however, VII will not be liable for any extra costs incurred, including, but not limited to, travel to the workshop destination or accommodations. We strongly advise participants to take out trip cancellation insurance.